I am an NRI currently living in Canada, and I recently lost my Indian PAN card while travelling. My PAN number is still active and I have used it for my Indian bank accounts, investments and tax filings.
I still know my PAN number, but I no longer have the physical card. I don't want to apply for another PAN because I understand that a person should not have multiple PANs.
What I want is simply a duplicate/reprinted PAN card with the same PAN number.
Since I am outside India, I'm trying to understand whether I can request the replacement completely online.
I don't need to change my name, date of birth, or other PAN details. I only need another copy of the existing PAN card.
One thing I'd be careful about is using the word "duplicate."
You're not actually applying for a second PAN. You're asking for another physical card carrying your existing PAN number.
Protean's instructions say that a reprint request issues a PAN card using the existing PAN details. Their separate online reprint facility is specifically for cases where there is no change required in the PAN data.
If you also need to change your address, name, date of birth or another PAN detail, that becomes a change/correction request, rather than a simple reprint.
For an overseas applicant, this distinction matters because the documentation and submission procedure can be different.
Also, don't submit a fresh PAN application just because the original card was lost. Having more than one PAN can attract a penalty under the Income-tax law, and UTIITSL currently warns applicants not to obtain multiple PANs.
Don't apply for a fresh PAN if you already have one. The Income Tax Department's Instant e-PAN FAQ specifically says that if you already have a PAN and have lost it, you cannot generate a new Instant e-PAN through Aadhaar.
What you need is a reprint/reissue of the existing PAN card.
There is an online reprint facility through Protean for eligible PAN holders where there is no change in PAN data. Protean says this facility is available when the latest PAN application was processed through Protean and/or the Income Tax Department's e-Filing portal. No supporting documents are required for that specific reprint facility.
If your PAN was originally processed through another route, such as UTIITSL, you may need to use the regular PAN change/reprint process instead.
So I'd first check which service provider handled your PAN rather than submitting a new PAN application.
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I had a similar situation while living in the UK. I didn't need another PAN number—I only needed the physical card.
One useful option is to download the e-PAN if it is already available in the Income Tax records. UTIITSL currently provides facilities for downloading e-PAN for PANs that have been dispatched or e-PANs that have been issued.
For the physical card, UTIITSL also has a Reprint PAN Card facility.
If you're outside India, check the communication address carefully before paying. The published charges can differ depending on whether the card is being dispatched within India or to a foreign address.
I would also make sure the email address and contact details in the PAN records are accessible because OTP/e-PAN communication can depend on the contact details available in the PAN database.